All returns must be made to the following address:
PLEASE RETURN ITEMS WITH THIS RETURN FORM
Please put in the package the invoice you received with your order.
*Please note the returns address is a place to hold returns only! It is not a place of stock or in any way affiliated with the Arera brand.
We cannot make exchanges or refunds if we don’t receive your package first.
If you would like to cancel an order, please call our phone number +31 (0) 25196226 within 1 working day after your purchase and we will do the best we can to help you.
If however your order has already been processed and shipped, you will need to return the order to us on your cost.
Please read the Return or Exchange an Item section below.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. This means that the products must be not worn or washed and the tags still have to be on.
If you return all the purchased products within 14 days of receipt asking to cancel the order, the full order amount will be refunded.
As soon as we will receive your package, we will check the items and send you an e-mail giving you further information about the return process.
Please keep in mind that the exchange/refund you asked for will be issued within 10 working days after the above mentioned email is sent.
When you return items to Arera World you can:
– Change the size and/or the color of the product,
– Ask for Store Credit you can use on your next purchase (It will have the exact amount you paid when you purchased and it will be sent via email),
– Ask for a refund of the product(s) you sent back
If you would like to receive a different product, please ask for Store Credit or Refund so that you can place new order containing the desired product(s).
Store Credit is not refundable. If you used store credit in your order and you return the entire purchase for a refund, we will refund the amount you paid and we will make a new Code. The second Code will have the same amount of the previous one and it will be sent via email. Please keep in mind that this rule doesn’t apply to any eventual promotional code.
Before returning the items asking for an exchange, please check if the items you would like are available on our website. If they aren’t, unfortunately it means that we don’t have them in stock. Please keep in mind that if something is available when you send the package, it might be sold out when we actually receive your return. In this case we won’t be able to make the exchange you asked for and we will contact you as soon as possible.
Shipping costs to return items are covered by customers, but Arera takes care of shipping charges to send the first exchange.
If the customer would like to process a second exchange, all shipping charges are entirely on the customer.
The return parcel is entirely your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Please keep in mind that we don’t pay for eventual custom duties and taxes. If you return the parcel from a country that is NOT in the European Union, please make sure that you send the package back as a “RETURN”. If this detail is not specified, we might need to refuse the parcel and the shipment will be sent back to you.
The parcel can take up to 14 working days to be returned to our Warehouse, unless sent via special delivery.
When you return products, please fill in the Return Form you find at the top of this page. After filling it in, please print it and put it in the package with the invoice you received with your order.
We cannot make exchanges/refunds if we don’t know what you are asking for.
If you don’t put any return form, invoice or note in the package, we won’t know who you are and we won’t be able to contact you about the package we received.
There are problems with my return
If the items you asked for are not available, we will contact you to ask what you would like us to send you.
If you put in the package the Invoice you received with your order, but you don’t attach to it any return form or note, we will contact you as soon as possible to ask you what you would like us to do.
If the items have been washed or worn and they are not in their original condition, we will contact you telling you how we would like to proceed.
In all these cases, we will try to contact you via the e-mail address and phone number you gave us when you ordered. If we don’t receive any answer within 2 months after our first contact, we will cancel your order. if you contact us after 2 months, we will be able to give you a refund or a Discount Code for the amount you originally paid, but we won’t be able to make any exchange.
The product I received is faulty
Please contact our customer service filling the Contact Us within 14 days after the receipt. Please attach pictures of the item you received in which we can clearly see the damage and explain what the problem is. Please quote your order number in the email, so that our customer service can take care of your issue in the fastest and best way possible.
I received the wrong item
Please contact our customer service filling the Contact Us form within 14 days after the receipt. Please attach pictures of the item you received in which we can clearly see the size and explain what the problem is. Please quote your order number in the email, so that our customer service can take care of your issue in the fastest and best way possible.
I haven’t Received my order.
Please do not contact us unless it has been (3-4) working days as specified.
Orders purchased with Track and Trace are insured to arrive, and if the parcel is lost, please contact us and we will try to help you as soon as possible.